Ordering Information
After exploring our product list and gallery and choosing the items you'd like for your home, you're ready to place an order. This section explains the full ordering process and answers common questions to help ensure a smooth, satisfying experience.
Order Placement
You can place an order via email or by contacting us directly at
226-219-6062 to speak with one of our design experts. All calls are handled by local professionals who will guide you through the entire process. Orders can only be processed once the signed invoice, confirmation email, or e-signature is received, along with the initial payment, as outlined in the invoice.
Deposit and Payment
A
50% deposit is required at the time of order placement. Once your shed is fully pre-fabricated and all materials are received, a further
30% payment is due. The remaining
20% is payable upon installation completion.We accept the following payment methods:
- Wire transfers (e-Transfers): Send to info@backyardescapestudios.ca
- Cash
- EFT
- Cheque
- Debit cards
- Credit cards (Note: A surcharge of up to 2.4% applies, not exceeding our cost of acceptance)
If paying the balance via cheque:
A certified cheque expedites shipping.
We will wait until non-certified cheques clear before delivery and installation.
Please send cheques to:
Kellner Innovations Inc.- Backyard Escape Studios
36446 Bush Line
Port Stanley, Ontario N5L 1J2
By submitting your down payment, you acknowledge and agree to our general Terms and Conditions. This confirmation serves as acceptance of the estimate provided, even if a separate signed copy has not been returned.
Failure to comply with the agreed payment terms may result in the following:
Forfeiture of any promotional benefits (such as product discounts, tax savings, or free delivery)
Delays in delivery, for which Backyard Escape Studios assumes no liability
A late payment interest charge of 2% per month (24% annually)
Changing An OrderTo request changes to a confirmed order, please contact us within 48 HOURS of order placement. No fees apply within this period.
Changes after 4 days are subject to a $75 change fee per modification, and are only allowed if:
Materials have not yet been ordered
Production has not started
Modifications after production are difficult and costly. Please choose carefully to ensure satisfaction.
Returns & Cancellations
Cancellations are discouraged as each unit is custom-built.
Cancellations within 48 hours of order placement must be submitted in writing and will be fully refunded.
Cancellations after 48 hours are subject to a $500 minimum fee, plus any costs incurred (design, drawings, materials, etc.)
Refunds will be processed within 30 days of receiving a written cancellation request.
Refunds & Permits
If a building permit is required in your area, it is the customer’s responsibility to obtain it. We're happy to offer guidance and support throughout the process, but the final responsibility for securing any necessary permits rests with you.
Since each project is custom-built:
- Deposits are non-refundable unless we cannot meet local zoning by-laws.
- In such cases, refunds will be subject to a $500 fee, plus applicable order costs.
We will notify you of any significant modifications required. If you choose not to proceed, we will refund your deposit minus applicable fees and costs.
Estimates, Invoices & Sketch Fees
All documents are subject to the terms outlined at
backyardescapestudios.ca.
By submitting a 50% deposit, you acknowledge and accept these terms.
Deposits are partially refundable.
Sketch Fee: Includes two initial sketch options. A $45 + HST fee applies for each additional sketch (waived with a confirmed project commitment).
Stain Application: One coat of stain is included. Additional coats are available upon request for an additional charge.
Colour Disclaimer:Actual colours may vary due to:
- Screen/display differences
- Lighting during photography
We cannot guarantee that the colour you see accurately portrays the true colour of the product. Please request product samples in case you are unsure about the actual colour. Knots, screw holes, and other natural variations may be visible and are not considered defects (excluded from warranty).
Disclaimer
Kellner Innovations is not responsible for:
- Electrical, plumbing, HVAC, or interior clad work (unless agreed in writing)
- Building permits
- Foundation or verifying foundation issues (unless agreed in writing)
- Water issues are caused by larger pads or foundation issues.
Concrete Foundation Notes:
The slab must be the exact size of the accessory structure's footprint, square, and level (no slope). To help prevent water from seeping under the walls, we recommend raising the concrete slightly where the shed will sit. Ideally, the shed’s footprint should be elevated by 1 to 2 inches above the surrounding concrete surface. This small step helps keep your interior dry and protected during heavy rain or snow melt.
In case the pad is larger than the structure, the customer may:
As an added precaution, drain cuts can be made in the exact footprint of the structure to help channel water away. While this can reduce the risk of water intrusion, it does not guarantee full protection, especially during heavy rainfall or extreme weather conditions.
Add a pressure-treated subfloor
Failure to meet these may result in:
- Additional labour charges
- Installation delays
Some issues may lead to both delays and extra labour costs. Should any such situation arise, you will be informed promptly so we can address it together and avoid surprises.
Client responsibilities:
- Proper site prep and drainage
- Customers are responsible for arranging utility locates and identifying property lines. The site must be clear of any obstructions such as power lines, cable lines, trees, or other barriers that may interfere with delivery or installation.
- A minimum of two (2) feet of clearance is required on all sides of the structure’s foundation, and at least three (3) feet of vertical clearance above the highest point of the roof. Insufficient access may result in additional labour or equipment charges if installation conditions are out of the ordinary. If such issues are identified on-site, we will inform the customer as soon as they are noticed.
- Customers are also responsible for ensuring the site is free of any safety hazards. This includes making sure there are no live power lines, telecommunication wires, or other utilities in or around the installation area. Backyard Escape Studios cannot alter or relocate such utilities, and it is the customer’s responsibility to ensure a safe and accessible worksite prior to delivery and installation.
- Clear any access and surrounding obstructions (trees, wires, vehicles, etc)
We assume that there is viable and sufficient access to the property for delivery and installation. If site access is restricted, such as narrow gates, tight pathways, or limited clearance, additional labour or equipment charges may apply.
- Please also understand that unforeseen site conditions or delays may result in extra costs. We do our best to identify these in advance, but if they arise during the project, we will inform you as soon as possible.
Delivery and Installation Process
Upon confirmation of your order, we will provide you with an estimated delivery date. If any materials must be sourced from external suppliers, this may affect the timeline. In such cases, we will keep you informed and share any updates as soon as we receive them.
We will contact you 1–2 weeks prior to confirm scheduling. Customers must be ready to accept delivery once the product is ready to be installed.
We store products for a period of 30 days past the specified date for shipping without any charge. However, we levy a fee of $50 per day after that. After 90 days, the product will be disposed of and we will request the balance due of the contract.
Manufacturing or Shipping Problems
We closely monitor our manufacturing and shipping processes. If you have concerns or problems, please contact us immediately via phone or email for prompt assistance.
Warranty
We provide a
two-year warranty on all sheds and studios, covering:Defects in materials and workmanship (excluding drawings and design concepts)
Exlusions
The following are
not covered under this warranty:
- Natural characteristics of wood (e.g., knots, cracks, splinters)
- Expansion or contraction due to moisture
- Variations in color, grain, paint, or stain (including drips or unevenness)
- Damage caused by site conditions (e.g., mold, tree debris, poor drainage, ice buildup, corrosive air, etc.)
Conditions for validating warranty
Untreated wood siding must be painted or stained within 30 days.
The structure must not be exposed to drainage issues.
Warranty claims require:
- Prompt notification
- Inspection opportunity
- Photos submitted within 30 days of a complaint
Products excluded from warranty:
- Outward-opening doors
- Misuse, improper assembly, improper maintenance, or natural weathering damage
We will repair, replace, or refund defective products (excluding installation labor), upon receiving satisfactory documentation.
Ownership and Access
Products remain the property of
Backyard Escape Studios until paid in full.
We reserve the right to
access or remove unpaid products without notice.
Privacy
We are committed to protecting your personal information and maintaining your trust. Backyard Escape Studios collects only the information necessary to process your orders, communicate with you, and improve our services.
In the course of our business, we may use third-party programs and service providers (e.g., payment processors, email platforms, design collaboration tools). These third parties may have access to your personal information, but only to the extent required to perform their functions on our behalf.
While we make every effort to partner with reputable and secure providers, we cannot control how third-party services handle data. For this reason, we encourage you to review the privacy policies of any third-party services you interact with through our platform.
We do not sell, rent, or trade your personal information. Your data will only be used for:
- Order fulfillment
- Customer service communication
- Service improvement
- Optional marketing updates (with your consent)
If you have concerns about data usage or wish to opt-out of specific communications, please contact us at info@backyardescapestudios.ca.
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